Got questions about Euro Empire Auto, our parts, or how we do things? We've put together answers to the most common ones right here. If you need more detail, hit us up on live chat or email us at info@euroempireauto.com.

What brands and vehicles does Euro Empire Auto cover?

We stock parts for a wide range of European marques and beyond, including BMW, Mercedes-Benz, Audi, Volkswagen, Porsche, Ferrari, McLaren, Lamborghini, Lotus, Tesla, Corvette, Ford, Toyota, Lexus, and Kia. Use the fitment bar on our website or check the "Fitment" section on any product page to confirm compatibility with your exact make and model.

How do I know if a part will fit my car?

Every product page has a dedicated Fitment section that lists compatible vehicles. You can also use the fitment bar at the top of our site to search by your specific make, model, and year. If you're still unsure, our team is ready to help via live chat or email. And if a part is listed as compatible but doesn't fit when it arrives, you're covered by our 100% money-back fitment guarantee.

What makes your carbon fibre parts different from cheaper alternatives?

All of our wet and dry carbon parts use genuine Japanese TORAYCA™ carbon fibre, the same material supplied to Lamborghini, McLaren, Ferrari, Aston Martin, and the aerospace industry. A lot of budget carbon parts on the market are just a thin cosmetic carbon layer over a heavy fibreglass core. Ours are the real deal: lightweight, strong, and built to OEM-level standards. That's why Eurocruisers Australia, a European car club with over 11,500 members, publicly endorses our quality and fitment.

What does your 365-day warranty cover?

Every product we sell comes with a full 365-day warranty covering yellowing, warping, and initial fitment issues. If something isn't right, we'll sort it out with a replacement or refund in line with our warranty policy. Fitment concerns must be reported within 14 days of receiving your order, and any shipping damage needs to be reported within 7 days so we can open a freight claim on your behalf.

How much does shipping cost, and how long does it take?

We offer free worldwide shipping on all orders over $100 AUD. In-stock orders are processed within 1 to 3 business days. Made-to-order carbon fibre parts are produced at our partnered factory in Asia and can take several weeks to manufacture before they ship, so production lead time is separate from transit time. For orders shipped to the USA, duties and tariffs are prepaid by us, so there are no surprise charges at your door.

Can I visit your store in person?

Absolutely. Our physical showroom is located at 10/14 Harrington Street, Arundel QLD 4214, on the Gold Coast. We operate by appointment only, so get in touch via email or live chat to book a time. We're happy to help with installation enquiries, product selection, or just to talk builds.

What payment options do you offer?

We accept standard payment methods through our online store and also offer Afterpay, which lets you split your purchase into 4 equal interest-free instalments. It's a solid option if you want to grab that carbon lip kit or splitter set without paying everything upfront.

What should I do if my order arrives damaged?

Report any shipping damage to us within 7 days of receiving your order. This is critical because after that window closes, we're unable to open a freight claim or offer a replacement, repair, or refund for transit damage. Reach out via email at info@euroempireauto.com or through our live chat with photos of the damage, and we'll get it handled.

Are your parts OEM or aftermarket?

Our parts are aftermarket, meaning they're manufactured independently of the original vehicle manufacturer. That said, we handpick every product from trusted, reputable brands and hold them to strict quality standards. The result is parts that match or exceed OEM fitment and finish, often at a fraction of the cost, giving you more room in the budget for the rest of your build.

How can I find out about discounts and promotions?

The best way to stay in the loop is to subscribe to our email and SMS list for early access to deals. You can also follow us on social media or jump on our live chat to ask about any current promotions. We run regular sales and exclusive offers, so keeping connected means you won't miss out.