Warranty Policy
Warranty Policy
365-Day Warranty
At Euro Empire Auto, we stand by the quality of our products and want to ensure your satisfaction. Our warranty covers:
- Yellowing or Warping: If your product shows signs of yellowing or warping within 365 days, we’ll assess the issue and provide a resolution, such as a replacement or refund, depending on the circumstances.
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Fitment Issues: Fitment concerns are covered for the first 14 days after receiving your item. We strongly recommend installing your product as soon as possible to ensure it fits correctly. Beyond 14 days, we cannot cover fitment issues because:
- Fitment can be perfect upon installation, but damage caused after installation—such as hitting potholes, road debris, or improper handling—may result in parts becoming misaligned or no longer fitting as intended.
- In some cases, external forces like someone stepping on or mishandling the product could cause fitment problems that are unrelated to manufacturing defects.
We urge customers to install and inspect their parts promptly after delivery to confirm proper fitment. This timeframe allows us to verify the issue was present at the time of manufacturing or shipment and not caused by external factors or mishandling after installation.
Cracking and External Damage
Our warranty does not cover cracking under any circumstances unless the product arrives damaged. Cracks or breaks are typically caused by external factors such as road debris, accidental impacts, or improper use, which fall outside our control and cannot be attributed to how the product was made.
If your item arrives damaged, such as with visible cracks or defects, please reach out to us immediately so we can resolve the issue promptly.
Warranty Exclusions
- Any damage caused by external factors, such as road debris, impacts, improper handling, or installation errors.
- Fitment concerns reported after 14 days from the date of receipt.
- Any modifications to the product that may void its original integrity.
How to Make a Warranty Claim
To make a warranty claim, please contact us via email at info@euroempireauto.com with:
- Proof of purchase.
- Clear photos of the affected area or issue.
- A detailed description of the problem.
We aim to evaluate and resolve all warranty claims promptly and fairly.
Thank you for understanding that this policy is in place to ensure fairness and accountability for both our customers and our team.